Responsible gambling

Responsible Gaming at Hard Rock Casino Ottawa

As part of the Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) framework, we are committed to promoting responsible gaming practices throughout our facilities.

Self-Exclusion Program

If you or someone you know is struggling with problem gambling, please do not hesitate to reach out. We offer a self-exclusion program that allows individuals to voluntarily ban themselves from the property for defined periods. This voluntary measure can help prevent access and promote responsible behavior.

Setting Personal Limits

To maintain a healthy gaming experience, we encourage patrons to set personal limits on time and spending. Our tools allow you to configure daily, weekly, and monthly deposit limits, providing peace of mind and promoting self-awareness.

Reality Checks

Be aware of the time spent playing by participating in our session reminders or "reality checks." These features will show how long you have been gaming and your total expenses, allowing for informed decision-making about when to take a break or reevaluate priorities.

Accessing Support Organizations

For assistance with problem gambling issues, we provide links to provincial support helplines and counseling services. Visit our responsible gaming messaging on-site and online resources for detailed information on how to find help.

AGCO Compliance

We adhere strictly to AGCO regulations, implementing measures that promote player protection while allowing us to offer engaging entertainment experiences within a safe environment.

Additional Support Measures

If needed, our dedicated staff will work with you confidentially to develop personalized responsible gaming plans. If self-exclusion becomes necessary, we'll ensure seamless implementation of your chosen restrictions.

Prioritizing Responsible Gaming

Hard Rock Casino Ottawa places the utmost importance on fostering a culture that promotes and supports healthy, enjoyable gaming experiences.